Hummingbirds Medical | Automated Recall System for General Practice

Case #1: The Recall That Vanished And the Lawsuit That Followed

The System Failed. And Mr. Skinner Paid the Price.

A 53-year-old man, tired all the time, walks into his GP surgery. Dr. Lee runs bloods. The result: Hb 10.7 (anaemia). A red flag. Dr. Lee issues a simple instruction: "Recall him for a follow-up."

But the message disappears into the void.

The patient: Unreachable. The recall: Lost in the black hole of ad-hoc processes.

One year later, Mr. Skinner is back. But this time, it’s too late. He’s rushed through the two-week wait pathway. The diagnosis: Metastatic colorectal cancer. The outcome: A lawsuit.

Dr. Lee and every other GP involved is dragged into the legal crosshairs.

BookYourGP: Because ‘Lost in the System’ is Not an Option

With BookYourGP, recalls don’t vanish. They are locked, tracked, and actioned with military-grade precision.

Save Recalls with One Click – Every recall is tied to the patient’s record. No more ‘lost messages’.
Automated Follow-Ups – The patient gets reminders until action is taken. No more ‘we couldn’t reach them’.
Read-Coded & Medico-Legally Secure – Every step is recorded and auditable. No more ‘but we told the team to follow up’.

This is how you protect your patients and yourself.

Case #2: The Lithium Time Bomb That No One Saw Ticking

The System Missed It. The Lawsuit Didn’t.

Miss Mathison, a 41-year-old psychiatric patient, calls for a home visit: she's dizzy, unwell, something isn’t right.

The GP SpR arrives first, checks her obs, sees a postural drop. Simple solution: Stop the Lisinopril. Case closed.

But the case wasn’t closed. It was a disaster waiting to happen.

One week later. Another visit. Dr. Thornton — one of the partners & a GP Trainer — reviews her meds. That’s when the missing piece clicks into place:

She’s on Lithium.

No one checked her levels.

No one triggered a review.

Days later, the bloods come back. Lithium level: 2.5. Toxic. Emergency admission.

The result: Permanent ataxia and dysarthria. Life altering damage.

The aftermath: A lawsuit. Not just for the GP SpR but for every partner at the surgery. The system was supposed to protect patients from medication disasters. It failed.

BookYourGP Is Preloaded With All High Risk Medications

This was a system failure. One that BookYourGP eliminates with ruthless precision.

Automatically Detects Amber Medications - No more relying on human memory. Every amber medication is flagged the moment it’s prescribed.
Locked-In Recall System - No more forgotten blood tests. BookYourGP tracks review dates and ensures they happen.
Medico-Legal Protection - Every step is read-coded into the patient record, creating an unbreakable audit trail.

No missing recalls. No guessing games. No lawsuits.

Case #3: Seven Years Lost - A Missed Recall That Led to Prostate Cancer

The System Forgot. The Cancer Didn’t.

Mr Smith a patient with Type 2 Diabetes, books an appointment. He’s struggling with:

Nocturnal frequency
Weight loss
Loss of appetite
Night cramps

The GP reviews his case, chalks it up to poorly controlled diabetes, tweaks his meds, and orders blood tests. Another routine case. Or so it seems.

But when the follow-up appointment rolls around, the GP spots something buried in his record. A time bomb ticking away for seven years.

Seven years ago, Mr. Smith had a raised PSA. The plan advised by Urology was for Mr Smith to have six monthly PSA monitoring. It never happened.

No alerts.
No recalls.
No system in place to ensure follow-up

A single administrative error led to seven years of silence—seven years where a cancer was left to spread.

By the time the PSA is finally checked again, it’s sky-high. Over 100 ng/mL.

The outcome: An urgent referral. A devastating diagnosis. Another patient failed by manual processes.

BookYourGP: Because a "Forgotten Recall" Should Never Be a Death Sentence.

BookYourGP never forgets.

No More Missed Follow-Ups - When the Urology Team recommends six-monthly PSA tests, BookYourGP locks it in. No recall goes missing. No test is forgotten.
Automated Alerts, Zero Admin Errors - Every recall is automated, scheduled, and actioned.
Read-Coded for Full Audit Trail - Every recall, every test, every action—logged and watertight. No gaps. No excuses.

With BookYourGP, the recall would have been there—every six months, without fail.

The Stakes Are Rising. Litigation in General Practice is skyrocketing by 10% a year. Medical comorbidities are set to double over the next 10 years. The battlefield is getting tougher, and the cost of mistakes is higher than ever.

Read about some real clinical cases below and how BookYourGP would have have prevented disaster.