Click on the "Recalls" link at the top of the page.
The Outstanding tab is where all the recalls which need to be acted on by the surgery are displayed.
Click on the "Communicate" button for your chosen patient.
You can then choose how to contact your patient. You can call a patient, send a SMS, send an email or send a letter directly from BookYourGP. Just click your preferred method of communication.
If you choose to send a SMS, email or letter you can either write your message directly into the text area or, you can choose a template.
Once you are done crafting your perfect message just hit the "Send" button.
Once you've contacted the patient, upon refreshing the page, the recall will disappear from the outstanding tab for three days. If the patient still hasn't contacted the surgery after three days, the recall will reappear in the oustanding tab.
You can tell how many times the patient has been contacted for their recall by looking at the number in parentheses which appears in the communicate button: