How To Automate "Covers"
You can learn more about saving recalls on to patient profiles here: Patient Profile. If you select the "Automate" checkbox when saving the recall, then the patient will automatically get recalled:
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BookYourGP will contact the patient three times, spaced out equally betweem the start and end date.
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BookYourGP will attempt to send a SMS initially. If there is no mobile number on the patient's profile, or if the SMS is not delivered then a letter automatically gets sent. Once the recall gets sent successfully, the recall moves from the "Outstanding" tab to the "Pending" tab.
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When the patient attends for their recall and the "parameters" selected get read coded into the electronic health record, the recall gets automatically updated and moved to the "Done" tab. This means that the patient won't continue to get recalled once the recall is completed.
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If the patient does not attend for their recall, BookYourGP will attempt to recall the patient again according to the repeat value. For example, if a repeat value of "3 months" is selected then BookYourGP will repeat the recall in 3 months time. If "never" is selected then BookYourGP will try to contact the patient again in 12 months.